UW Medicine Accountable Care Network Virtual Clinic

Start your visit online, Apple Store or from Google Play, or call 855.520.5250 to request care.

*There are no charges for UMP Plus members to use this service. A patient services representative will be able to assist you 24 hours a day, every day.

Now you can access healthcare from anywhere in the U.S. at no cost to you

The UW Medicine ACN Virtual Clinic is a convenient option for receiving healthcare for common medical conditions. We’ve recently added new features, updated the website and created a mobile app to make it easier to access when you want and need care. You do not have to be a UW Medicine patient to use this service, and, it’s FREE to UMP Plus members.

What’s New?

  • Access the UW Medicine ACN Virtual Clinic from anywhere in the U.S.
  • Request a visit from the new patient-friendly mobile app
  • Wait times of less than 10 minutes
  • Fewer forms to fill out making your experience easier
  • Choose from many medical providers
  • Select your pharmacy and save it for future visits

The UW Medicine ACN Virtual Clinic is open 24/7 including holidays, and:

  • No appointments are necessary
  • Visits typically last about 20 minutes
  • It’s secure and confidential

How It Works

During a virtual clinic visit, a medical provider can assess and treat you or a family member by calling directly or accessing online or with the new mobile app. You can use your smartphone (Facetime or Skype) or your computer’s webcam.

The medical provider is able to recommend home care options, suggest over-the-counter treatments, write a prescription and help you find a convenient pharmacy. After your visit, you will receive a personalized summary of the visit either by email or through UW Medicine’s patient portal, eCare, if you are an existing UW Medicine patient.

Start your visit online, Apple Store or from Google Play, or call 855.520.5250 to request care or call.
Have your benefits card ready for UMP Plus UW Medicine coverage – you will be asked for your group ID and member number.
Choose how you would like to speak with the healthcare provider - either by phone or video using Facetime, or Skype - and complete your visit!
Check your email for your post-visit summary.

Most Common Conditions We Treat

The Virtual Clinic medical providers treat a variety of urgent illnesses and minor injuries. They will always assess you as an individual, based on your own unique circumstances, including the severity of your illness. Sometimes we may need to refer you for in-person care for proper diagnosis and treatment.

  • Cold
  • Rash
  • Headache
  • Asthma
  • Pink Eye
  • Flu
  • Urinary Tract Infection
  • Cough
  • Cold Sore
  • Sore Throat
  • Heartburn
  • Shingles
  • Bites & Stings
  • Bladder Infections
  • Fever
  • And More

UMP Plus – UW Medicine ACN members can access the virtual clinic online at https://uwmedicinevirtualclinic.org or by calling 855.520.5250.