Mental Health CareConnect

Mental Health CareConnect (MHCC) is a free service offered by the UW Medicine Accountable Care Network (ACN) providing free consultation via telephone for non-crisis mental health conditions and concerns. MHCC is available for Boeing employees and their families who are UW Medicine Preferred Partnership members or who obtain their primary care at UW Medicine ACN locations (https://www.uwmedicine.org/aco). We are available Monday through Friday from 8 am to 5 pm at 206-520-CARE (2273).

When you call, our trained Patient Navigator will connect you via telephone to a UW Medicine or Seattle Children’s psychiatrist or psychologist within one business day – often immediately — and can also assist in finding community mental health resources based on your needs.*

This confidential program is intended to help eligible Boeing employees and their families more quickly access the mental health services they need. Whether you have a question about a medication you are taking or treatment you are receiving, need help finding long-term follow-up with a psychiatrist or therapist, have a child who requires specialized intervention, or just have general questions about mental health concerns, our Patient Navigator can connect you to an appropriate psychiatrist or psychologist, and can help you find the right resources, often in your own community. We are also happy to coordinate with your primary care provider to ensure you receive the ongoing care and support you need.

This service is not a crisis or suicide hotline. If you or a family member is suicidal or in crisis, you should call 911 or go to the nearest emergency room.

Mental Health CareConnect is completely confidential, and is offered at no cost to you or your insurance plan.

This service is only available to those Boeing employees and their families who have enrolled in a UW Medicine ACN Preferred Partnership option or who obtain their primary care within the UW Medicine ACN (https://www.uwmedicine.org/aco).

Mental Health CareConnect is an additional behavioral health service and does not replace or alter your mental health and substance use disorder benefits that are administered through BCBSIL or services available via the Boeing Employee Assistance Program (EAP). To search for in-network behavioral health providers or EAP services click here. Additionally, the MHCC Patient Navigator can help direct you to the appropriate program or resources in the community.

*Calls received after 4 pm or on weekends will be returned the next business day.


 

COMMONLY ASKED QUESTIONS

 

Q: Will my employer know about my call?

A: No. We will not share any information with your employer about the nature of the call, what was discussed, or the call itself.

 

Q: Why are you offering this service?

A: We believe wellness is more than just physical health. We want to support Boeing employees and their families by providing quicker and more convenient access to mental health care and consultation.

 

Q: What kind of credentials do the providers in this service have? Are they MDs? PhDs? Psychiatrists? Psychologists? What is the difference?

A: When you call the Mental Health CareConnect line, you will speak to either a psychiatrist or psychologist. Psychiatrists have earned a medical degree (MD) and have specialized in psychiatry by completing a medical residency. They are well-versed in medications. Psychologists have a PhD, have completed extra training in counseling, and are well-versed in psychotherapy. All of the adult and pediatric psychiatrists and psychologists that are part of Mental Health CareConnect have extensive experience in common mental health conditions such as depression and anxiety, and many specialize in specific conditions (e.g. bipolar disorder, addictions) and populations (e.g. children and adolescents, pregnant and new moms, older adults).

 

Q: If my child or teenager calls, will you contact me? 

A: If a child calls, our policy is to talk to you and your child together, rather than to your child alone. In most of the cases where we are supporting a youth’s mental healthcare, we will speak only to the parent who has called, offering that parent assistance directly.

 

Q: This call is free-of-charge. What about follow up calls or visits?

A: In-person or telepsychiatry (via real-time video teleconference) follow-up appointments would be billed to your insurance like a regular healthcare appointment. Follow-up phone calls to the Mental Health CareConnect line will not be charged.

 

Q: Is there a limit on how many times I can call?

A: There is no limit to how many times you can call the Mental Health CareConnect line. However, if repeated calls do not seem to be helping or meeting your goals, or if you need additional care, our providers will advise you to follow up in person with the community resources we have suggested.

 

Q: What if this is a crisis?

A: If you or a family member are suicidal, homicidal, or otherwise at imminent risk, you should call the suicide hotline (800-273-8255), call 911, or go to an emergency room. The Mental Health CareConnect phone line is not a crisis or suicide hotline, is not a substitute for an emergency room, and cannot coordinate ER visits, psychiatric hospitalization or law enforcement intervention.

 

Q: Can I call after hours and leave a message?

A: Yes. You may leave a confidential message after hours and the Patient Navigator will get back to you within one business day.

 

Q: I’m worried about my colleague’s or friend’s mental health. Can you help me figure out what to do?

A: While we cannot address the specific case of a friend or colleague with you, we can provide general information about helpful resources in the community.

 

Q: What is the difference between the Mental Health CareConnect and the Boeing EAP?

A: The Boeing Employee Assistance Program (EAP) is a confidential service designed to connect Boeing employees and their families with experienced counseling professionals for help with personal and family issues. It provides up to six counseling sessions per issue, per calendar year, at no cost to employees or their eligible dependents. The program also offers WorkLife referrals such as childcare, eldercare, and other community referrals. Additionally, limited legal and financial advice is available, as is access to helpful online articles. For more detailed information, please visit http://www.achievesolutions.net/boeing, or call 866-719-5788.

(from https://www.boeing.com/employee-and-retiree.page)

Mental Health CareConnect provides access for Boeing Preferred Partnership employees and their families to UW Medicine and Seattle Children’s Hospital psychiatrists and psychologists for consultation via phone for non-crisis, mental health conditions and concerns. These consultations may address things such as medication issues, uncertainty about what support is needed, frustration with wait times for appointment, potential for coordination of care with PCP from a MHCC provider, and 2nd opinions for PCPs regarding needs/diagnosis. This service is provided at no cost to the employee, and the insurance plan will be not billed for this service.

Q: What can I expect when I call?

A: When you call you will be connected with our Mental Health Navigator who will verify your UW ACN membership (please have your subscriber ID #, which is on your insurance card), register you if you are not a prior patient at UW Medicine (this can take about 10 minutes for new patients), and connect you to a psychiatrist. If the psychiatrist is on the phone with someone else at the time of your call, the Navigator will schedule a phone call with the doctor within one business day.